Update: Shipping Rate
There has been unexplained change of shipping rates over here in Italy and what we did in the past we simply set a fixed amount therefore we didn’t have to keep updating the rates over and over again. We did this to avoid confusions to our regular customers who are already used with the usual rates and not to shock new customers with the rate that might seem overly higher than what it seemed should be.
Certain events in Malaysia had caused the currency (RM) to plummet but we had to keep the same shipping rate at all costs by ‘helping’ our customers pay for the extra Euros on every parcel WITHOUT even increasing the prices of our products. We received much lesser profit, in fact, sometimes we did not get any profit at all.
Unfortunately, today PosteItaliane just slammed us with another bad news making it much harder for us to keep up.
The image on the left shows Euro 24.95 for up to 1kg box and to the right shows Euro 37.35 for up to 2kg box. With current conversion rate, they are RM120 for up to 1kg box and RM180 for up to 2kg box when we used to charge only RM90 and RM135 for them.
We are deeply sorry for this, but we must increase the shipping rate as of today, following the current rates. New rates as below:
Up to 1kg: RM90 (old) -> RM120 (new)
Up to 2kg: RM135 (old) -> RM180 (new)
We understand the problems we might cause but for those who have already made their payments (shipping) are not required to pay more. This will affect future shipments starting of today. We hope we can compensate by serving better by ensuring the products to reach the buyers on time without delays and we will try to pack and handle the products better to reduce the chances for the products to get damaged during transit.
Thank you for your understanding.